Players Banned For ‘Bonus Abuse’

Online bingo bonuses can be a double edged sword. On one hand bingo bonuses provided by reputable operators can help players stretch their hard earned dollars and pounds. Unfortunately some less than honest operators have terms and conditions that make their bonuses almost worthless. Excessive wagering requirements have been a problem at some online bingo sites. Some operators use abstract language or legalese to disguise their wagering requirements and terms. At most online bingo sites players must wager a certain amount before any winnings may be withdrawn. Some sites have maximum withdrawal amounts that can make it difficult for players to retrieve their winnings.

Last year several online bingo players had their accounts for taking advantage of a bonus offer. The sites were run by Cassava Enterprises. The only ‘crime’ committed by these players was taking advantage of a bonus offer and playing free bingo games. Some players got the ax for making a deposit, receiving a bonus, winning and making a withdrawal request. The players were accused of ‘abusing’ the bonuses and free bingo games. Players had their accounts blocked and closed on all Cassava owned bingo sites. Many of the banned players complained about unclear terms and conditions and feel they did nothing wrong. Some of the treatment documented by players includes;

Withholding legitimately won prize money.
Using vague and undefined terms and conditions to unfairly ban players.
Causing mental anguish for cutting players off from their bingo friends with no advance warning.
Failing to define ‘bonus abuse.’

Before these incidents Cassava powered bingo sites were highly regarded by both the industry and players. On one popular bingo blog players shared their stories. Players complained of being banned for playing free games and ‘bonus abuse’ and many were long term players at the sites in question. Some speculated that Cassava was trying to get rid of ‘unprofitable’ players. Most of the players shared the same profile; they withdraw more money than they deposit and use their winnings to refund their accounts and take advantage of deposit bonus offers. A few players were banned for only depositing funds when there are deposit bonus offers.

The stories illustrate what can happen when players do not read and understand all of the terms and conditions associated with bonus and promotional offers. In this case it appears that the sites were acting arbitrarily. Bingo bonuses are a great way for sites to build goodwill with players and most sites fulfill their promises. Since the industry has gotten so competitive online bingo operators are wary of making any moves that would damage their reputation. This means that reputable operators will stand behind their bonus offers which is great news for players.

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